Help & Support

Manage your subscription, download invoices, and update your payment method from the Billing & Plans page. From there you can also access the Stripe Billing Portal to cancel or switch plans.

Refund policy: Credits unused within 7 days of purchase may be refunded. To request a refund, email support with your account email and the relevant invoice ID. We process refund requests within 3 business days.

Credit packs and one-time report purchases are non-refundable after the credits have been consumed.

Read our Privacy Policy for a full description of how Scopebase collects, uses, and retains your data, including what is shared with AI vendors and subprocessors.

Request data deletion: To delete your personalization memory or request full account deletion, go to Account → Privacy & Data. Requests are processed within 30 days. Alternatively, email support@scopebase.org with the subject line Data Deletion Request.

Individual estimates can be deleted from your dashboard at any time without contacting support.

If an estimate pipeline fails (spinning indefinitely, empty results, or an error message), refresh the page and try re-running the estimate. Transient AI provider errors resolve on retry in most cases.

To report a persistent failure, email support with:

• The estimate ID (visible in the URL or estimate header)
• The property address you used
• A description of what happened and the error message shown

For questions about how costs are calculated, regional pricing assumptions, or confidence scoring, see the Methodology page .